QUALITY MANAGEMENT SYSTEMS

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QUALITY  POLICY

As the only lake basin Authority in the country, member of the International Living Lakes Network and one of the founding members of Network of Asian River Basin Organizations (NARBO), we commit to:

Lead the sustainable development in the Laguna de Bay Region through effective and strict enforcement of water resources management laws;

Lead and continually improve our service delivery systems based on a certified quality management system for the satisfaction and trust of our stakeholders;

Develop and implement empirically-driven and science-based processes and decisions;

Adhere to legal requirements and other policies that serve to maintain the highest standards of the civil service.

"Ibalik ang Diwa ng Lawa”

 

OUR VISION

By 2020, the Laguna de Bay Basin has been transformed as the focal center for sustainable development through sound ecological governance.


OUR MISSION

To catalyze a climate change-sensitive Integrated Water Resource Management in the Laguna de Bay Region, with clear focus on preserving ecological integrity and promoting sustainable economic growth.
 

CORE VALUES

      Love of the Environment
“We are foremost advocates of environmental protection and sustainable development in this day and age of climate change.”

     Leadership / Professionalism
“We adhere to the highest standards of civil service and professional meritocracy.”

     Disciplined / Science-Driven
“We believe in empirically-driven and science-based environmental governance and management.”

     Adaptability / Innovativeness
“We believe in change management and the value of innovation and creativity.”
 
 
PROCESS MODEL
 
LLDA Process Model
 
The LLDA Process flow is depicted in a spherical form to represent dynamism, linkages and interactions among the different units, and the continuity of operations.

The innermost circle represents the LLDA mandate, covering key regulatory and developmental functions.

The mid-layer circle represents the support services that provide support to both the core group and the management.

The outermost circle represents the management group that provides the over-all guidance to the core and support units, and serves as focal point for the stakeholders.

The stakeholders are represented on both sides of the circle since the LLDA regulates their activities as well as caters to their needs.  An inward arrow provides the link to LLDA process while a two-way arrow connects to the other side of the stakeholders to show stakeholder satisfaction and trust through feedback mechanisms.

The two sides of the stakeholders are connected by an arrow with dotted lines to show the cycle of LLDA addressing stakeholder needs vis-a-vis the end goal of earning their trust and satisfaction.  This link of stakeholders depicts the moving force of LLDA processes and the consistency of stakeholders’ satisfaction and trust.